Your platform’s success with payments depends on more than just powerful technology—it’s about how quickly and smoothly you can get up and running. Whether you’re looking to embed payments for the first time or are interested in switching providers, every day spent focused on onboarding and implementation is a day potentially lost to your competition.
Common challenges with traditional payment onboarding and implementation
From merchant onboarding to manual process, lack of transparency, and poor user experience, here are some of the most common friction points platforms encounter during the typical onboarding and implementation process.
- Merchant onboarding. Merchant onboarding is a critical step for platforms. Friction during this process can directly impact activation rates, time-to-revenue, and overall satisfaction for both your platform and your merchants.
- Manual and paper-based processes. Onboarding processes that rely on spreadsheets, emails, or physical documentation are often slow and cumbersome; not to mention can be error ridden.
- Complex compliance and KYC requirements. Gathering the necessary documentation for Know Your Customer (KYC), Anti-Money Laundering (AML), and other regulatory checks can be confusing and time-consuming for merchants. Repeated requests for additional documents can also frustrate merchants and lead to poor customer experience for platform providers.
- Lack of transparency and tracking. Merchants and software platforms often lack full visibility in onboarding status. Unclear timelines and next steps can lead to confusion and unnecessary follow-ups in search of clarity.
- Poor user experience. Onboarding portals or forms that are not user-friendly, mobile-optimized, or available in multiple languages can lead to abandonment. Similarly, overly complex or length of forms may discourage completion.
- Slow approvals and activation. Lengthy review and approval cycles can delay merchants from going live and accepting payments. Bottlenecks in risk or compliance teams can slow the process exponentially.
- Integration challenges. Technical hurdles integrating payment solutions, such as API complexity, lack of support, and unclear documentation can stall or derail onboarding all together. Merchants may lack the technical resources to complete integration without significant support.
- Inconsistent communication. Poor or infrequent communication between the platform, payment provider, and merchants can lead to uncertainty and frustration. Merchants may feel like they are left “in the dark” about what’s needed or what comes next.
- High drop-off rates. With unnecessary steps, documents, and requirements, merchants have a higher tendency to abandon the onboarding process entirely.
Experiencing merchant onboarding friction? Discover tips, best practices, and more.
How Worldpay for Platforms addresses onboarding and implementation challenges
Onboarding and implementation shouldn’t be a bottleneck for your platform. Which is why we’ve reimagined the process from the ground up, giving platforms the digital-first tools, transparent workflows, and resources they need to launch, scale, and monetize payments faster—no matter where they are on their journey. Our mission is to empower business management platforms like yours to deliver seamless payments, unlock new revenue streams, and focus on what matters most: your customers.
Onboarding and implementation designed for growing platform providers
Software platforms can benefit from a fully digitized, trackable onboarding experience that takes the manual work out of launching and scaling payments. Here’s how we make onboarding effortless for our partners:
- Digitized, trackable workflows: Say goodbye to manual spreadsheets and outdated slide decks. Our streamlined onboarding process is fully digital and transparent, so you can monitor progress in real time
- Dedicated microsites and pre-populated templates: Collaborate faster and more efficiently with custom-built microsites and ready-to-use templates, reducing back-and-forth and speeding up every step
- Digital onboarding plans: Enjoy complete transparency with clear, actionable onboarding plans tailored to your platform’s unique needs
We empower software platforms to launch and scale faster by managing everything digitally — delivering onboarding designed for growth, efficiency, and clarity. For example: solution implementation assignments that once took the industry an average of six weeks or more are now completed in just three days with Worldpay for Platforms. Our innovative, streamlined process means your platform can go live and start monetizing payments faster than ever — giving you a competitive edge and maximizing your growth potential.
Proven results for software platforms
Our global, scalable onboarding approach delivers the right expertise, lowers your cost-to-serve, and ensures a partnership that grows with you at every stage. The results speak for themselves:
- 33% increase in activations year-over-year
- 19% increase in certifications
These numbers reflect our ongoing commitment to our partners’ success. Whether you’re launching, scaling, or migrating payments, Worldpay for Platforms has a proven track record of delivering value from day one.
Experience seamless merchant onboarding, rapid implementation, and measurable results with Worldpay for Platforms.