{"id":46,"date":"2021-09-20T10:05:49","date_gmt":"2021-09-20T10:05:49","guid":{"rendered":"https:\/\/platforms.worldpay-bsh.securedataplatform.com\/en\/?post_type=case-study&#038;p=46"},"modified":"2026-01-07T02:36:05","modified_gmt":"2026-01-07T02:36:05","slug":"hubhello","status":"publish","type":"case-study","link":"https:\/\/platforms.worldpay-bsh.securedataplatform.com\/en\/customers\/hubhello\/","title":{"rendered":"HubHello digitises payments with seamless payment automation"},"content":{"rendered":"\n<div class=\"wp-block-custom-container bg-purple-200 mt-0 mb-0 pt-12 pb-24\"><div class=\"container\"><div class=\"columns-block max-w-2000\" id=\"columns-block_22177587aa3603f0cd58be53ff2c7939\">\n    <div class=\"flex flex-wrap columns-block-container -mx-5 -mt-12 justify-start\">\n<div class=\"column-block flex flex-col mt-12 px-5  w-full md:w-1\/2 lg:w-1\/2 xl:w-1\/2\"\n    id=\"column-block_f574d6e4eb5f8c9c2dee70466568c942\" >\n    <div class=\"flex flex-col flex-grow rounded-xl relative  bg-transparent items-start justify-center\">\n\n<p class=\"has-text-align-left is-style-default has-2-xl-font-size\"><strong>Industry<\/strong>: Childcare &amp; Education<\/p>\n\n\n\n<p class=\"has-2-xl-font-size\"><strong>Location<\/strong>: Australia<\/p>\n\n\n\n<p class=\"has-2-xl-font-size\"><strong>Solution<\/strong>: Embedded Payments<\/p>\n\n<\/div>\n<\/div>\n\n\n<div class=\"column-block flex flex-col mt-12 px-5 -order-1 md:order-none w-full md:w-1\/2 lg:w-1\/2 xl:w-1\/2\"\n    id=\"column-block_db3366d8d241b88c122ac8fc0c6c4a3c\" >\n    <div class=\"flex flex-col flex-grow rounded-xl relative  bg-transparent items-end justify-center\">\n\n<figure class=\"wp-block-image size-full\" style=\"--trig-delay:250ms\" data-trig=\"fade-up\"><img decoding=\"async\" width=\"850\" height=\"304\" src=\"https:\/\/platforms.worldpay-bsh.securedataplatform.com\/en\/wp-content\/uploads\/sites\/2\/2021\/09\/Untitled-design-19-850x304-1.png\" alt=\"\" class=\"wp-image-387\" srcset=\"https:\/\/platforms.worldpay-bsh.securedataplatform.com\/en\/wp-content\/uploads\/sites\/2\/2021\/09\/Untitled-design-19-850x304-1.png 850w, https:\/\/platforms.worldpay-bsh.securedataplatform.com\/en\/wp-content\/uploads\/sites\/2\/2021\/09\/Untitled-design-19-850x304-1-300x107.png 300w, https:\/\/platforms.worldpay-bsh.securedataplatform.com\/en\/wp-content\/uploads\/sites\/2\/2021\/09\/Untitled-design-19-850x304-1-768x275.png 768w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><\/figure>\n\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-custom-container bg-coral-200 mt-0 mb-0 pt-12 pb-12\"><div class=\"container\"><div class=\"case-studies-carousel-block is-style-light w-full md:py-[4.5rem]\" id=\"single-case-study-block_38a6ab75c173ef084f737462308f5bd1\">\n        <div class=\"relative\">\n            <div class=\"relative z-[3] flex flex-col justify-start flex-1 p-8 bg-white shadow-xl 2xl:p-10 rounded-xl\">\n                <div class=\"w-full swiper case-studies-carousel-swiper\">\n                    <div class=\"swiper-wrapper\">\n                                                                                                            <div class=\"bg-white swiper-slide !h-auto\">\n                                                                            <p class=\"text-lg lg:text-[1.5rem] !font-normal !leading-tight\">\n                                            The team was easy to talk to, and from the technical front, they were willing to adopt their technology to suit our needs, which was very attractive to us. It was a matter of trust and their openness and flexibility provided a strong start to what has turned into a winning partnership.\n                                        <\/p>\n                                                                                                                <div class=\"flex flex-wrap mt-8\">\n                                            <p class=\"!mt-0\">\n                                                                                                                                                    CEO | HubHello\n                                                                                            <\/p>\n                                        <\/div>\n                                                                        <div\n                                        class=\"flex flex-col flex-wrap justify-between mt-8 md:items-end md:flex-row md:flex-nowrap\">\n                                                                                                                    <\/div>\n                                <\/div>\n                                                            <div class=\"bg-white swiper-slide !h-auto\">\n                                                                            <p class=\"text-lg lg:text-[1.5rem] !font-normal !leading-tight\">\n                                            The flexibility of Worldpay has definitely made an impact on the lives of families using HubHello. We were able to create a seamless experience for the end user because of their modern API solutions. They\u2019re really easy. A plug-and-play experience for us. And the documentation is well laid out for any developer to pick up. It\u2019s rock solid, and we don\u2019t have to worry about managing PCI compliance or anything to do with card regulations and merchant due diligence, because Worldpay does that for us.\n                                        <\/p>\n                                                                                                                <div class=\"flex flex-wrap mt-8\">\n                                            <p class=\"!mt-0\">\n                                                                                                                                                    CEO | HubHello\n                                                                                            <\/p>\n                                        <\/div>\n                                                                        <div\n                                        class=\"flex flex-col flex-wrap justify-between mt-8 md:items-end md:flex-row md:flex-nowrap\">\n                                                                                                                    <\/div>\n                                <\/div>\n                                                            <div class=\"bg-white swiper-slide !h-auto\">\n                                                                            <p class=\"text-lg lg:text-[1.5rem] !font-normal !leading-tight\">\n                                            It\u2019s definitely the way to go. We\u2019re a Software-as-a-Service company. So we build software, but you don\u2019t need to have that front end with someone like Worldpay. The tools that you get right off the shelf \u2013 billing, maintaining clients records, etc. \u2013 are plug-and- play ready to go!\n                                        <\/p>\n                                                                                                                <div class=\"flex flex-wrap mt-8\">\n                                            <p class=\"!mt-0\">\n                                                                                                                                                    CEO | HubHello\n                                                                                            <\/p>\n                                        <\/div>\n                                                                        <div\n                                        class=\"flex flex-col flex-wrap justify-between mt-8 md:items-end md:flex-row md:flex-nowrap\">\n                                                                                                                    <\/div>\n                                <\/div>\n                                                                        <\/div>\n                    <div class=\"relative mt-5\">\n                        <div class=\"swiper-pagination case-studies-carousel-pagination swiper-pagination-blue !top-0\">\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n            <div\n                class=\"absolute top-0 lg:top-2 xl:top-0 origin-left right-[25%] hidden md:block md:w-40 md:h-40 lg:w-28 lg:h-28 xl:w-40 xl:h-40 -rotate-45 bg-gradient-to-r from-coral-700 via-coral-700 to-purple\/35 rounded-[2.6875rem]\">\n            <\/div>\n            <div\n                class=\"absolute bottom-0 lg:bottom-2 xl:bottom-0 origin-left left-[30%] hidden md:block md:w-40 md:h-40 lg:w-28 lg:h-28 xl:w-40 xl:h-40 rotate-45 bg-coral-700 rounded-[2.6875rem]\">\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div><\/div>\n\n\n<section class=\"blog-contents-block py-12 lg:py-24\" x-data=\"blogContents('', [])\">\n    <div class=\"container relative\">\n        <div class=\"flex flex-wrap -mt-8 lg:-mx-4\">\n            <div class=\"order-1 w-full mt-8 lg:px-4 lg:flex-1 lg:order-0\">\n                <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading mb-0\" id=\"h-doing-social-good-is-its-own-reward\">Doing social good is its own reward<\/h2>\n\n\n\n<p class=\"has-xl-font-size\">How Worldpay for Platforms is helping one of the leading early childhood education and care software providers help others.<br><br>This transformation story is one that\u2019s particularly exciting to share because it\u2019s about partnering with HubHello, one of the leading early childhood education and care platforms in Australia.<br><br>Founded in 2007, HubHello provides a unique and holistic service system for sharing information across social service ecosystems, leading to improved outcomes for citizen engagement, increased productivity, compliance for services, and improved government oversight.<br><br>The SaaS company\u2019s growing line of programs, including HubWorks!, Educate, feedAustralia, Safe, and Thriving Together, currently support more than 6,000 early childhood education and care services and over 200,000 families across the country.<br><br>What sets HubHello apart is its dedication to creating software that helps ensure children in Australia, especially the most vulnerable, are taken care of. HubHello aims to do social good through its commercial services by keeping the best interests of children and their families at the heart of everything they do.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading mb-0\" id=\"h-challenge-nbsp\"><strong>Challenge<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"has-xl-font-size\">As the platform expanded, HubHello wanted to make it easier for families to pay childcare fees while also helping services collect payments more efficiently.<br><br>Many services struggled with cash flow, bad debt, and the discomfort of chasing payments from families. Payment administration was a major operating concern, making payments one of the most critical parts of running their businesses.<br><br>HubHello initially explored integrating directly with banks, but this approach proved complex and challenging. High fees, fragmented communication across departments, limited technical documentation, and weak API connectivity would have required significant development effort. In addition, HubHello did not want to take on the compliance, operational, and development risks associated with a bank-led solution.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading mb-0\" id=\"h-solution-nbsp\"><strong>Solution<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"has-xl-font-size\">To overcome these challenges, HubHello decided to integrate payments directly into its platform using Worldpay for Platforms.<br><br>Worldpay for Platforms offered a flexible, modern API solution that allowed HubHello to create a seamless, online payment experience for both families and services. This enabled HubHello to automate payment workflows, remove paper-based processes, and significantly reduce manual effort.<br><br>As a result, HubHello became one of the first platforms in its sector to offer fully online direct debit request forms. Previously, services relied on downloadable forms, manual data entry, and physical paperwork. With Worldpay for Platforms, the entire process became digital and automated.<br><br>Families can now log in online or via mobile, manage payment methods, make payments, and update details easily. For HubHello, Worldpay for Platforms also removed the burden of managing PCI compliance, card regulations, and merchant due diligence, allowing the team to focus on building and improving their software.<\/p>\n\n\n\n<p class=\"has-xl-font-size\"><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading mb-0\" id=\"h-partnership-results-nbsp\"><strong>Partnership results<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list is-style-purple-tickbox\">\n<li class=\"has-xl-font-size\"><strong>Seamless payment automation:<\/strong><br>Payments are now fully digital and automated, eliminating paper-based direct debit processes and manual data entry for services.<\/li>\n\n\n\n<li class=\"has-xl-font-size\"><strong>Improved cash flow and reduced risk:<\/strong><br>Services can collect payments more efficiently, stay on top of cash flow, reduce bad debt, and avoid uncomfortable payment conversations with families.<\/li>\n\n\n\n<li class=\"has-xl-font-size\"><strong>Lower technical and compliance burden:<\/strong><br>Worldpay for Platforms manages PCI compliance, card regulations, and merchant due diligence, reducing risk and operational overhead for HubHello.<\/li>\n\n\n\n<li class=\"has-xl-font-size\"><strong>Stronger platform adoption:<\/strong><br>Families and services benefit from a simple, intuitive payment experience across web and mobile, improving overall satisfaction.<\/li>\n\n\n\n<li class=\"has-xl-font-size\"><strong>New revenue and growth opportunities:<\/strong><br>Integrated payments have enabled HubHello to expand into new use cases such as grocery purchasing, educational resources, and future donation functionality for its charity initiatives.<\/li>\n<\/ul>\n\n<\/div>\n            <\/div>\n            <div class=\"w-full mt-8 lg:px-4 lg:max-w-96 lg:order-1\">\n                <div class=\"w-full lg:sticky lg:top-36\">\n                                                            <div class=\"flex flex-wrap items-center w-full gap-2 p-6\">\n                        <p class=\"!mb-0\">Share:<\/p>\n                        <div class=\"flex items-center gap-y-2 gap-x-4\">\n                            <a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/platforms.worldpay-bsh.securedataplatform.com\/en\/customers\/hubhello\/\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"35\" height=\"35\" fill=\"none\">\n                                    <rect width=\"33.471\" height=\"33.471\" x=\".389\" y=\".951\" stroke=\"#1B1B6F\"\n                                        stroke-width=\".778\" rx=\"16.735\" \/>\n                                    <path fill=\"#1B1B6F\"\n                                        d=\"M17.806 15.493v-1.5c0-.677.156-1.02 1.25-1.02h1.372v-2.52h-2.29c-2.806 0-3.732 1.236-3.732 3.359v1.681h-1.844v2.52h1.844v7.562h3.4v-7.561h2.311l.311-2.52h-2.622Z\" \/>\n                                <\/svg>\n                            <\/a>\n                            <a 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1.875.857 1.875 1.912 0 1.056-.839 1.913-1.875 1.913Zm14.47 13.3H22.6v-6.075c0-3.652-4.287-3.375-4.287 0v6.075h-3.216V14.324h3.216v1.913c1.496-2.803 7.503-3.01 7.503 2.684v7.328Z\" \/>\n                                <\/svg>\n                            <\/a>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<div class=\"wp-block-custom-container bg-transparent mt-0 mb-0 pt-12 pb-12\" style=\"background-image:url(https:\/\/platforms.worldpay-bsh.securedataplatform.com\/en\/wp-content\/uploads\/2025\/02\/Mask-group.png);background-size:cover\"><div class=\"container\">\n<p class=\"is-style-label-black\">Curious to see what you could achieve with integrated payments?<\/p>\n\n\n\n<h2 class=\"wp-block-heading mb-0\" id=\"h-get-in-touch-with-a-payments-specialist-today\">Get in touch with a payments specialist today<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-blue-default-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/platforms.worldpay-bsh.securedataplatform.com\/en\/get-started\/\">Get started<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-custom-container bg-transparent mt-0 mb-0 pt-12 pb-24\" style=\"background-image:url(\/wp-content\/uploads\/2025\/01\/cards-bg2.png);background-size:cover\"><div class=\"container\">\n<h2 class=\"wp-block-heading mb-0\" id=\"h-explore-more-stories\">Explore more stories<\/h2>\n\n\n<div class=\"related-case-studies-block -mx-4 first:mt-0 mt-10\" id=\"related-case-studies-block_ed3ed5ea693db94feaff08b5f54c5c31\">\n        <div class=\"swiper related-case-studies-swiper\">\n            <div class=\"swiper-wrapper\">\n                                    <div class=\"flex h-auto px-4 mt-5 swiper-slide\">\n                        <div class=\"flex flex-col w-full h-full overflow-hidden bg-white shadow-xl rounded-xl\">\n            <div class=\"px-6 py-0.5 bg-purple\">\n            <div class=\"flex items-center justify-center\">\n                <img decoding=\"async\" class=\"w-3\/4 h-auto sm:w-auto\" src=\"https:\/\/platforms.worldpay-bsh.securedataplatform.com\/en\/wp-content\/uploads\/sites\/2\/2026\/01\/case-study-logo-4.png\"\n                    alt=\"\">\n            <\/div>\n        <\/div>\n        <div class=\"flex flex-col justify-start h-full p-8 2xl:p-12\">\n        <p class=\"is-style-label-black\">Customer Story<\/p>\n                    <h6 class=\"!text-xl\">Powering seamless fitness experiences with embedded payments at Xoda<\/h6>\n                            <p class=\"text-base leading-tight\">How Worldpay for Platforms is supporting Xoda in transforming the way fitness businesses engage, charge, and grow<\/p>\n                <div class=\"mt-auto\">\n            <a class=\"mt-10 btn btn-blue-outline\"\n                href=\"https:\/\/platforms.worldpay-bsh.securedataplatform.com\/en\/customers\/xoda\/\">Read more<\/a>\n        <\/div>\n    <\/div>\n<\/div>\n                    <\/div>\n                                    <div class=\"flex h-auto px-4 mt-5 swiper-slide\">\n                        <div class=\"flex flex-col w-full h-full overflow-hidden bg-white shadow-xl rounded-xl\">\n            <div class=\"px-6 py-0.5 bg-purple\">\n            <div class=\"flex items-center justify-center\">\n                <img decoding=\"async\" class=\"w-3\/4 h-auto sm:w-auto\" src=\"https:\/\/platforms.worldpay-bsh.securedataplatform.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/case-study-logo.png\"\n                    alt=\"\">\n            <\/div>\n        <\/div>\n        <div class=\"flex flex-col justify-start h-full p-8 2xl:p-12\">\n        <p class=\"is-style-label-black\">Customer Story<\/p>\n                    <h6 class=\"!text-xl\">Perfecting their stroke with payments<\/h6>\n                            <p class=\"text-base leading-tight\">How a management platform for swim schools is making a splash with Worldpay for Platforms as its payments partner<\/p>\n                <div class=\"mt-auto\">\n            <a class=\"mt-10 btn btn-blue-outline\"\n                href=\"https:\/\/platforms.worldpay-bsh.securedataplatform.com\/en\/customers\/simplyswim-case-study\/\">Read more<\/a>\n        <\/div>\n    <\/div>\n<\/div>\n                    <\/div>\n                                    <div class=\"flex h-auto px-4 mt-5 swiper-slide\">\n                        <div class=\"flex flex-col w-full h-full overflow-hidden bg-white shadow-xl rounded-xl\">\n            <div class=\"px-6 py-0.5 bg-purple\">\n            <div class=\"flex items-center justify-center\">\n                <img decoding=\"async\" class=\"w-3\/4 h-auto sm:w-auto\" src=\"https:\/\/platforms.worldpay-bsh.securedataplatform.com\/en\/wp-content\/uploads\/sites\/2\/2021\/10\/case-study-logo-3.png\"\n                    alt=\"\">\n            <\/div>\n        <\/div>\n        <div class=\"flex flex-col justify-start h-full p-8 2xl:p-12\">\n        <p class=\"is-style-label-black\">Customer Story<\/p>\n                    <h6 class=\"!text-xl\">SimpleRent leverages Worldpay for Platforms \u2018Payment Engine\u2019<\/h6>\n                            <p class=\"text-base leading-tight\">How SimpleRent built its disruptive payments software on the shoulders of Worldpay for Platforms.<\/p>\n                <div class=\"mt-auto\">\n            <a class=\"mt-10 btn btn-blue-outline\"\n                href=\"https:\/\/platforms.worldpay-bsh.securedataplatform.com\/en\/customers\/simplerent\/\">Read more<\/a>\n        <\/div>\n    <\/div>\n<\/div>\n                    <\/div>\n                                    <div class=\"flex h-auto px-4 mt-5 swiper-slide\">\n                        <div class=\"flex flex-col w-full h-full overflow-hidden bg-white shadow-xl rounded-xl\">\n            <div class=\"px-6 py-0.5 bg-purple\">\n            <div class=\"flex items-center justify-center\">\n                <img decoding=\"async\" class=\"w-3\/4 h-auto sm:w-auto\" src=\"https:\/\/platforms.worldpay-bsh.securedataplatform.com\/en\/wp-content\/uploads\/sites\/2\/2021\/10\/case-study-logo-1.png\"\n                    alt=\"\">\n            <\/div>\n        <\/div>\n        <div class=\"flex flex-col justify-start h-full p-8 2xl:p-12\">\n        <p class=\"is-style-label-black\">Customer Story<\/p>\n                    <h6 class=\"!text-xl\">HubHello digitises payments with seamless payment automation<\/h6>\n                            <p class=\"text-base leading-tight\">How Worldpay for Platforms is helping one of the leading early childhood education and care software providers, help others<\/p>\n                <div class=\"mt-auto\">\n            <a class=\"mt-10 btn btn-blue-outline\"\n                href=\"https:\/\/platforms.worldpay-bsh.securedataplatform.com\/en\/customers\/hubhello\/\">Read more<\/a>\n        <\/div>\n    <\/div>\n<\/div>\n                    <\/div>\n                                    <div class=\"flex h-auto px-4 mt-5 swiper-slide\">\n                        <div class=\"flex flex-col w-full h-full overflow-hidden bg-white shadow-xl rounded-xl\">\n            <div class=\"px-6 py-0.5 bg-purple\">\n            <div class=\"flex items-center justify-center\">\n                <img decoding=\"async\" class=\"w-3\/4 h-auto sm:w-auto\" src=\"https:\/\/platforms.worldpay-bsh.securedataplatform.com\/en\/wp-content\/uploads\/sites\/2\/2021\/10\/case-study-logo-2.png\"\n                    alt=\"\">\n            <\/div>\n        <\/div>\n        <div class=\"flex flex-col justify-start h-full p-8 2xl:p-12\">\n        <p class=\"is-style-label-black\">Customer Story<\/p>\n                    <h6 class=\"!text-xl\">Perfect Gym market expansion supported by a fully branded, seamless end-to-end payment experience<\/h6>\n                            <p class=\"text-base leading-tight\">How we helped the industry-leading gym management platform lift revenue and scale with ease<\/p>\n                <div class=\"mt-auto\">\n            <a class=\"mt-10 btn btn-blue-outline\"\n                href=\"https:\/\/platforms.worldpay-bsh.securedataplatform.com\/en\/customers\/perfect-gym\/\">Read more<\/a>\n        <\/div>\n    <\/div>\n<\/div>\n                    <\/div>\n                            <\/div>\n            <div class=\"flex flex-wrap items-end justify-between w-full px-4 mt-10 md:flex-nowrap\">\n                <div class=\"relative px-0 mb-4 md:mb-0 lg:pr-10\">\n                    <div class=\"swiper-pagination related-blogs-pagination swiper-pagination-blue\">\n                    <\/div>\n                <\/div>\n                                    <div class=\"flex justify-center w-full lg:justify-end md:w-auto\">\n                                                    <a class=\"btn btn-blue !no-underline\"\n                                href=\"https:\/\/platforms.worldpay-bsh.securedataplatform.com\/en\/customers\/\">View all customer stories<\/a>\n                                            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How Worldpay for Platforms is helping one of the leading early childhood education and care software providers, help others<\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"","class_list":["post-46","case-study","type-case-study","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>HubHello digitises 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